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SHIPPING & Returns

Shipping Information

FREE SHIPPING is garunteed for orders over $75 in the lower 48 US states.

YOU WILL RECIEVE A NOTIFICATION when your order has shipped. All orders ship from Utah, United States. If shipping rates are not visible during checkout, please call (385) 626-6453 so we can determine if shipping is available to your location. 

SKI BIKE ORDERS - Shift ski bike orders are being processed in the order that they are received. Current fulfillment times range from 3-4 weeks once the order is placed. Shipment will occur in order of priority. First come, first serve. 

Our team is committed to working hastily to ensure all orders are shipped in time for the majority of the winter season ahead. Please contact support with any questions.

ALL OTHER ORDERS are generally processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email with the exception of pre-orders and backorders. Pre-orders and backorders will ship when the product becomes available. Customers are charged for the balance due at the time of fulfillment.

DOMESTIC SHIPPING ORDERS placed with a delivery address within the United States over $50 USD are eligible for free shipping. Shipping charges for your order will be calculated and displayed at checkout.

IN-STORE PICK UP is available Monday - Friday, 10 am - 5 pm by appointment only. Please specify local pickup in your order notes and email info@snogo.us or call us at (385) 626-6453 to schedule a pickup time. 

CANADA SHIPPING CHARGES for your order will be calculated and displayed at checkout. All bikes orders outside the lower 48 US are subject to a minimum $100 USD flat rate shipping fee. 

INTERNATIONAL SHIPPING CHARGES for your order will be calculated and displayed at checkout. Internationally shipping fees vary greatly customers will be responsible for paying local taxes and duties.

QUESTIONS? Please contact us at info@snogo.us or call us at (385) 626-6453 for help placing your order.

Returns

30 DAY MONEY BACK GARUNTEE: Your satisfaction is our number one priority. We are so sure you will love your SNO-GO that we are offering a “30 Day Money Back Guarantee” If for any reason you wish to return your SNO-GO we will promptly issue a refund according to the terms and conditions below. Simply contact us at info@snogo.us to speak to a customer service representative.

TERMS & CONDITIONS

RETURN PROCESS: Returns are only accepted within 30 days from the date your order is fulfilled. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase. Damaged product including but not limited to used product, scratches, dents, dings, and missing or worn parts will not be eligible for a full refund. In the instance that a bike is returned and appears to be used, worn, or damaged, SNO-GO will provide a market value assessment to decide whether a refund is possible and to what value.

REFUNDS:  All ski bike refund requests may be subject to a $250 restocking fee and the customer is responsible for paying for return shipping. If you receive a refund, any shipping costs paid for by SNO-GO will be deducted from your refund.

To return your product, please contact us via email info@snogo.us or call us at (385) 626-6453.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.  

Warranty

Click here to read our full warranty or fill out a claim.

Contact US

Click here to contact support. We're also available by clicking on the chat icon below.

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